
Sapphire Loc & Twist Studio — Internal Systems & Client Lifecycle Directory
"Welcome to the master operations index. Use this directory to quickly access chair-side diagnostics, technical assessments, client onboarding gates, and administrative pipelines across the Sapphire client journey."
📋 Onboarding & Training Guides
Tool Purpose:
Document arrival baseline conditions, scalp irregularities, growth tracking, and final 6-point transformation photos for client history and studio portfolio curation.
Stylist Guidance:
Open at guest arrival for Stage 1 (Before Photos), save check-in, and use your SMS edit link to finalize Stage 2 upon appointment checkout.
Tool Purpose:
Comprehensive technical audit evaluating hair length, density thinning, traction alopecia, matting severity, and risk scoring prior to high-ticket service commitments.
Stylist Guidance:
Required during in-person consultations to determine whether to Proceed, Modify Service, or Decline out-of-scope work..
Tool Purpose:
Service consent, fiber release liability, and structural viability waiver for intensive comb-out and removal appointments.
Stylist Guidance:
Verify this waiver is completed prior to starting mechanical detangling or chemical-softening removal sessions.
Tool Purpose:
Front-end lead capture gateway for new prospects exploring appointments or requesting general information.
Stylist Guidance:
Direct walk-in or social media prospects here so their information logs into the studio intake queue.
Tool Purpose:
In-depth client hair history, chemical timeline, and dynamic scalp behavior questionnaire for approved leads..
Stylist Guidance:
Review this submitted dataset in AppSheet before greeting your consultation guest.
Tool Purpose:
Formal compliance gate enforcing cashless payments, late arrival fees ($20 at 16 min), no-show rules ($35), and the "My Chair" guest policy.
Stylist Guidance:
Automatically delivered after retainer payment to unlock the scheduling calendar floor.
Tool Purpose:
Formal studio contract outlining W-2 shared-station partnership terms, commission advancement milestones (Silver, Gold, Platinum), and salon conduct guidelines.
Stylist Guidance:
Required onboarding document for all active and incoming studio stylists.
Tool Purpose:
Career intake application for licensed locticians and natural hair stylists seeking to join the SLT team..
Stylist Guidance:
Required form for stylists interested in working for Sapphire Loc & Twist Studio.
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