Privacy Policy & Communications Notice
Effective Date: June 8, 2025
At Sapphire Loc & Twist Studio ("we," "us," or "our"), we respect your privacy and protect the personal data of individuals utilizing our digital platforms, forms, and related software platforms (collectively, our "Services"). This Privacy Notice outlines how we process personal identifiers.
By utilizing our web portals and forms, you agree to the collection, processing, and conditional disclosure of your information as outlined by this framework.
1. Information We Collect
We collect personal information that voluntarily identifies you to manage your client profile:
- Registration & Contact Portals: Your name, email address, mobile phone number, and physical mailing address.
- Technical Questionnaires: Core hair metrics, scalp behaviors, historic care patterns, and preferred styling preferences.
- Operational Communications: Digital logs of any messages, attachments, or custom design queries sent to our administrative team.
2. SMS & Mobile Communications Privacy Policy
Sapphire Loc & Twist Studio operates an automated mobile messaging system to deliver premium guest updates. We collect your mobile number strictly when you voluntarily submit it via our intake forms.
- Absolute No-Share Provision: Sapphire Loc & Twist Studio LLC does not share, rent, sell, or lease mobile numbers, text messaging originator opt-in data, or personal consent with any third parties, affiliates, or partners for marketing or promotional purposes. * Data Isolation: All text message originator opt-in data and consent metrics are held in strict isolation, completely excluding third-party access, except for the underlying aggregators and software vendors strictly required to physically deliver our text message transmissions.
- The Verification Flow: When you provide your number on our onboarding forms, your submission triggers our carrier compliance gate. Transactional confirmation messages, real-time "Ready for Service" updates, and automated retainer links are issued strictly based on this explicit consent.
- Opt-Out Mechanics: You retain total control over your mobile communications. You may completely opt-out of our SMS network at any time by replying STOP to any text message received from our studio center. Message and data rates may apply.
3. Internal Data Utilization
Your captured personal data is used exclusively to facilitate studio operations:
- Securely identifying your stylist pairing and managing live calendar blocks.
- Distributing digital invoices, processing secure deposits, and managing accounting ledgers.
- Delivering private "Sapphire Circle" hair wellness insights and updates to approved subscribers.
4. Structural Updates
We reserve the right to modify this Privacy Policy and our accompanying Salon Policies at any time to adapt to updating telecommunications standards. Major updates will be logged instantly by amending the compliance execution date below.