Salon Policy

*PLEASE NOTE:  Booking of services via text, phone call, or booking site serves as understanding, agreement, and adherence to the following:

ONLY Major credit cards or Cash will be accepted forms of payment at this time. Credit cards will incur a $3 processing fee.

ONLY the Client receiving services may be present in the Salon during service.

Please remain in your vehicle until you receive a,"Ready To Start" text.

Due to continued COVID precautions; masks are OPTIONAL in the Salon.

If a Client is ill, at any stage. Please reschedule.  If a Client is exhibiting any signs of illness while at the Salon the client will be asked to reschedule.

LATE/TARDY

Clients will incur a $20 late charge if they arrive 16 minutes after their scheduled booking time. NO EXCEPTIONS. If the Client is 30 minutes late, the Stylist reserves the right to request the client reschedule on the booking site. 

CANCEL/RESCHEDULE

Please text within 24 hours of your scheduled booking to cancel. Less than 24 hours is considered a NO SHOW. ALL rescheduling must be completed through the SLT booking site.

NO CALL/NO SHOW

The 1st no call/no show will incur a $35 fee. Fee must be paid prior to any future appointments. 

The 2nd no call/no show will result in NO FUTURE BOOKINGS.

Scheduling Appointments: Clients are encouraged to schedule their appointment prior to leaving their appointment. 

Hair Maintenance -  Clients agree that Sisterlocks/Microlocks require regular maintenance and it is not recommended to go beyond 6 weeks to receive services. In the event the recommended time is exceeded the Stylist reserves the right to complete as much as possible within the allocated timeslot AND charge additional fees for an "extended" retightening session (client has exceeded recommended maintenance increment).  

ALL Hair locking establishment appointments require a 50% deposit of the quoted price to secure a booking. Loc extension deposit amounts vary.

Quoted price is only VALID for 30 days. If a locking appointment is not scheduled within that timeframe another Consultation is required.

REFUNDS:

Completed services ARE NON-REFUNDABLE

Consultation ARE NON-REFUNDABLE

Deposit refund request must be received no more than 12 hours after the funds were received in order to receive a refund (minus inconvenience  fee  $20+ transaction fee). Otherwise a Salon credit will be issued (must be used within 60 days).

SAPPHIRE LOC & TWIST RESERVES THE RIGHT TO UPDATE SALON POLICY AT ANY TIME